How to Write and Respond to Business Emails for New Starters

Email has become the dominant communication tool in today’s workplace and in many cases it has replaced how we once conducted business - face-to-face and via the telephone. We use email to communicate with colleagues, clients and vendors - email has vastly increased the amount of writing expected of all of us.

People new to the workforce have had limited exposure to the use of email as a business tool. Students are accustomed to using social networking tools and SMS to communicate and stay in touch. Business emails require a completely different language and approach to a Facebook post or a text message.

Every email sent reflects not only the sender but also on the organisation. What impression are recipients forming from the emails sent by new starters in your organisation? This workshop will show attendees how to write and respond to business emails so as to get action and create a positive impression every time.

Who should attend?

If you have people in your organisation who are new to using email as a business communications tool, this workshop will ensure that they understand the importance of creating a professional image with every email they send; and how to do just that.

What will you learn?

The workshop covers:

• When and when not to use email
• The anatomy of an email
• Making your email easy to read
• Working with attachments
• How to present a professional image
• Using email templates to aid productivity
• Who owns you email and other security issues

What are the expected outcomes?

At the completion of the workshop, attendees will be able to:

• Recognize what topics and information are suitable for email
• Write clear, concise emails that convey the information people need
• Use email time more productively as a result of improving their writing processes
• Project a professional image with every email they send
• Clearly understand the permanent nature and legal implications of email

Presenter Information

Presenter Jani Murphy is the principal of Email Smart and an expert on email management and productive email processes.

For more information about Jani's services and products, visit www.emailsmart.com.au.

Workshop Guarantee

I personally guarantee that if after implementing the strategies introduced in the workshop you are not 100% satisfied with the results you are able to achieve, I will happily refund your workshop fee with no questions asked.

Terms and Conditions

The following terms and conditions apply:

• Substitution of individual participants may be made at any time
• One free transfer fee to a subsequent workshop is permitted
• Cancellation fees apply as follows:

Cancellation within 5 - 9 working days prior incurs a $25.00 booking fee

Cancellation less than 5 working days prior incurs a 30% cancellation fee